Refunds will be provided for most items that are in original and unopened condition and accompanied by an original receipt within 30 days of purchase, and with appropriate photo identification. Students must present their student ID card; non-students must present valid government-issued ID.

Refund and returns on computers, electronics and accessories are 14 days in original and unopened packaging. 

The following items are final sale: rental, special orders, software, red-tag items, special orders, confectionary, food items, bus passes, lottery and other tickets, gift and express cards, and graduation gowns. Shrink-wrapped or sealed items that have been opened, activated or opened access codes or textbooks that were purchased  within one month of the official completion of the relevant NAIT course or program.

Replacement, repair, or warranty assistance for defective items is at shop at NAIT's discretion, and all items must be accompanied by the original receipt, packaging, and manuals.

All refunds will be issued in the original purchase method, or in-store credit (Express Card).

Items for upcoming semester that are purchased August 1st-30th may be returned up to September 30th. December 1st-31st may be returned up to January 31st.

Any refund may be refused or subject to restocking charges, at our discretion.