Our Commitment to our Customers…

Putting our Customers first has always been our priority, and while our doors have been closed, we have been working hard to prepare our store for re-opening on July 27th 2020. We are ensuring a safe environment for customers and staff by following Alberta and AHS guidelines. We are so excited to welcome you back!

During this COVID-19 crisis, shop AT NAIT provided student resources via our online store and curbside pick-up. We will continue to maintain these service options for our valued customers.

Our commitment to you:

Main Campus in-person experience

New in-store shopping hours

Customers will only have access to shop AT NAIT from one entry point- the south LRT entrance into the X-wing. A line up has been created to guide you, while maintaining social distancing.

We are restricting the number of people inside our store to maintain physical distancing of 6 feet or 2 metres. We have removed fixtures and re-configured our store layout for better flow and added signs and decals to create a safe shopping experience.

Enhancing our daily safety procedures

All staff are washing hands diligently, using hand sanitizing liquid, as well as wearing appropriate Personal Protective Equipment (PPE). We have added hand sanitizer stations and encourage the use in the store for our customers. Plexi-glass shields are in place at our registers. We disinfect counters and pin pads between each transaction and will disinfect all other surfaces at regular intervals throughout the day. We will also sanitize shopping baskets between each use. Shop AT NAIT continues to only accept cashless methods of payment. This includes debit, Mastercard, Visa, Apple Pay and one card.

Change room

We are providing access to our fitting rooms and will have an attendant available to assist with sizes. The fitting room will be sanitized between use, and clothing steamed by our attendant before being returned to the sales floor.

Online shopping

Our online shopping experience is available 24/7 with the choice of having 2-day priority shipping within Alberta, Curbside pickup, or in store pick-up


Your role in a safe shopping experience

As we welcome customers back to our in-store environment, we have a few simple requests for you:

  • Please maintain physical distance (6 feet/2 metres) as much as possible, while you’re shopping
  • On Nov. 24, 2020, the Government of Alberta announced that masks are mandatory for all indoor workplaces. This aligns with NAIT's existing safety measures: everyone coming to campus is required to wear a mask or face covering.
  • Complete the Daily Check-In form each day when you arrive on campus
  • For more information about NAIT's relaunch and what we are doing to make campus safe, please visit


Our team continues ensure your safety as our priority. We welcome your constructive feedback and will continue to improve our practices based on the advice from the Government of Alberta and AHS. Please be patient with us and each other, as this is a new practice for all!

Be well and stay safe,

shop AT NAIT team